Return & Exchange Policy - smgalaxy

Return & Exchange Policy

Return & Buy-Back Policy

A) Yearly Maintenance

House of CVD Diamondis focused towards keeping its customers at ease by offering them a Yearly Maintenance for their jewelry.
To keep your jewelry young and cheerful House of CVD Diamond provides complimentary cleaning and inspection once a year.
Our Yearly Maintenance facility will be no longer valid if any third party jeweller has done any work on the jewelry.

B) Exchange & Buyback Policy

1) Return of Product

All House of CVD Diamond jewelry is handcrafted by artisans using various simple and complicated techniques which may not be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
The product can be returned or exchanged along with the solitaire certificate at current prevailing value, with deduction towards making charges & taxes.
Incase of product shipped to us for exchange or buyback House of CVD Diamond will charge a nominal shipping charge of 2% of the product value or the actual shipping cost whichever is lower.
Returning the certificate is mandatory, loss of certificate would result in a deduction towards the cost of certification
House of CVD Diamond shall not accept any jewelry which shows any type of alteration done by any third party jeweller, further all benefits towards the product will be nullified.
HOQ reserves the right to correct the valuation of the product based on its quality inspection.

2) Lifetime Exchange/Upgrade Policy

Exchange or upgrade your jewelry anytime in the future.
Get credit at prevailing price of metal @ 100% and diamond @ 90% of the goods exchanged except for making charges and taxes (maximum value INR 300000)
In the event the item is damaged, or missing stones or certificates, proportional amount would be deducted from exchange value
Making charges & taxes would be deducted from the exchange value offered

3) Buyback Policy

Sell your jewellery back to us
Get 100% value of metal weight at the prevailing metal rate
House of CVD Diamond offers 80% value of diamonds at prevailing market price
Incase of any discount given at the time of original purchase will be deducted from the exchange amount (Maximum value of INR 300000)

4) 15 Days Money Back Policy for In-Stock Products

15 Days money back policy does not apply for custom made products
Returns within 15 days of purchase (Maximum value INR 300000)
Refund is confirmed once House of CVD Diamond quality assurance team approves the product quality, its original invoice and product certificate.
Once confirmed, all Refunds shall be done by the way of an online bank transfer to the customer’s bank account within 2 weeks of receipt of product.
House of CVD Diamond holds the right to refuse any unreasonable or excessive returns.
Product returned should be in unused condition and not tampered/damaged, else eligibility for returns will be void.

Diamonds are forever best friend and it is now affordable.

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Address:553, Esplanade Road, Chandni Chawk, Delhi – 110006
Phone: +919810822477
Email: +919818310400

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